Shipping And Returns Policy

Shipping

    *All orders are shipped with courier service; a signature is required in order to receive the goods. Tracking number will be send to customer's email account after the tests has shipped out.
    *Do not order to a box address unless you are certain that you can receive the goods.
    *Courier shipments will be sent by the courier of our choice and may vary depending on destination.
    *We can ship to APO/FPO addresses but please see below for the special terms that apply.
    *Free courier express applies to orders with a goods value above a certain minimum amount depending on destination.
    *Due to technical limitations, this amount will be displayed at checkout time (before confirming the order).

Refunds/Exchanges
    * All returns/exchanges require customers to send an email to admin@hiv-home-tests.com to open a case.
    * Shipping fees are not refundable; in case of free shipping the actual shipping cost applies.
    * Worldwide orders not recieved within 10 days are reshipped.
    * Orders not recieved within 21 days are refunded.
    * If order is returned due to the customer having stated a faulty address there will be no refund and reshipping will only be made if customer pays shipping fee again. This includes box addresses which can not receive registered mail due to the requirement of signing.
    * If order is returned due to customer refusing delivery it will be refunded after shipping costs both way and 15% restocking fee have been deducted from the paid amount.
    * APO/FPO address: delivery is considered complete when tracking shows customs cleared. There will be no reshipping nor refund in case of non-delivery to final destination. Customers should consider using the base address instead;courier service is available to most areas including all countries in the Middle East. Using APO/FPO will also cause very long delivery times even for express courier shipments.

Please visit our section Privacy Policy for confidentiality.